Refund and Cancellation Policy

Part of the ahlibank loyalty platform is to be transparent and clear in the specific conditions and terms related to the redemption with each merchant and outlet. The bank is selective of the businesses it partners with and at all times ensures clarity with the customer. We rely on the customer to carefully choose and ensure that when you buy from us online, that the product suits your requirements, timing, ability to redeem, pay off, or gift it. We are unable to control your schedule and availability or any force majeure.

While we value you as our customer, refunds will not be given. ahlibank is not responsible for the experience and quality of the service provided by the merchant. We will do our utmost to act as a mediator that can assist and find the most favorable outcome for you. So, in case of any major issues or concerns, please feel free to contact us and we will do our best to assist you.

Products that are purchased or redeemed cannot be cancelled. Specific terms apply to amendments or changes for Air tickets booked through ahlibank loyalty platform.